okbeet's Privacy Policy
Your personal information is completely safe with us — learn in detail in this policy how okbeet collects, stores, and protects your data.
This Privacy Policy ("Policy") sets out our commitment and approach to managing the personal information of users of the okbeet platform. When you use okbeet's website, mobile app, or other services, you agree to the terms of this Policy. We give your privacy the highest importance and keep your information secure through SSL encryption technology. Please read this Policy carefully; if you have any questions, contact our support team.
Table of Contents
1. Information Collection
okbeet collects information at various stages of its relationship with you. The amount and type of information collected depends on what activities you carry out on our platform.
1.1 Information Provided at Registration
When you create an account on okbeet, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Currency preference (BDT / Taka)
- Government document information required for identity verification
1.2 Transaction-Related Information
When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction amount, date, time, and payment method type. No banking credentials or PINs are stored.
1.3 Automatically Collected Information
The following information may be collected automatically from your device and browser:
- IP address and device type
- Browser version and operating system
- Page visit time and session duration
- Referral URL (the website you came from)
- Gaming activity logs
2. Purpose of Information Use
okbeet uses your information only for specific and legitimate purposes. We process your information for the following reasons:
2.1 Service Delivery and Account Management
- To complete your account registration and verification
- To process deposit and withdrawal transactions
- To manage bonuses, promotions, and cashback offers
- To provide customer support
2.2 Security and Fraud Prevention
- To detect and prevent unauthorised access to accounts
- To comply with anti-money laundering (AML) and know your customer (KYC) processes
- To monitor suspicious activity
2.3 Platform Development
- To further improve the user experience
- To plan new games and features
- To resolve technical issues
2.4 Communication
We contact you regarding important account-related matters, promotional offers, and system updates. You can stop promotional communications at any time.
3. Information Storage and Security
okbeet follows industry-standard technology and practices to protect your information. Our security framework is as follows:
3.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers between you and our servers are protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
- Firewall and Anti-DDoS: Our infrastructure is protected by advanced firewalls and attack-prevention systems.
- Two-Factor Authentication (2FA): The option to enable two-factor authentication is provided to further strengthen account security.
3.2 Data Retention Period
We store your information only for as long as it is necessary. Information for active accounts is retained for as long as the account remains active. After an account is closed, certain information may be retained for up to five years in accordance with legal and regulatory requirements.
3.3 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary protective measures.
4. Sharing Information with Third Parties
okbeet does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others), and technology support providers may receive the minimum information necessary to carry out their specific services. We have confidentiality agreements with these partners.
4.2 Legal Obligations
We may be required to provide necessary information in response to court orders, legitimate requests from government authorities, or to fulfil legal obligations.
4.3 Business Transfer
In the event of a change in ownership or merger of okbeet's business, your information may be transferred to the relevant party. You will be notified in advance in such a case.
4.4 With Your Consent
Outside the cases mentioned above, we will not share your information with any third party without your explicit consent.
5. Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the okbeet website. Cookies are small text files stored in your browser that help improve the functionality of our platform.
5.1 Types of Cookies
- Essential Cookies: Indispensable for maintaining login sessions and basic site functionality.
- Functional Cookies: For your language preferences, balance display, and a customised experience.
- Analytics Cookies: Allow us to understand which pages are used most and where there are opportunities for improvement.
- Security Cookies: For fraud detection and session protection.
5.2 Cookie Controls
You can block or delete cookies at any time from your browser settings. However, blocking essential cookies may disrupt some site functionality.
6. Your Rights
okbeet respects your rights over your personal information. You may exercise the following rights:
6.1 Right to Know
You may request at any time to find out what information we hold about you.
6.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected.
6.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations.
6.4 Right to Object to Processing
You may object to the processing of your information for marketing or research purposes.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email us at [email protected]. We will respond to your request as quickly as possible, generally within 30 working days.
7. Protection of Minors
okbeet strictly prohibits anyone under the age of 21 from creating an account or using the platform. This platform is operated exclusively for those aged 21 and above.
An age verification process is followed at registration. If we become aware of an account belonging to a minor, that account will be closed immediately and the associated information will be securely deleted. If you believe a minor is using our platform, please notify us without delay.
8. Policy Changes
okbeet may update this privacy policy from time to time due to service improvements, legal changes, or technology updates.
If significant changes are made to the policy, we will notify you at your registered email address or on the platform. The latest policy will always be available on this page, and the "Last Updated" date will be noted at the top of the page. Continued use of the platform after any changes will be understood as your acceptance of the new policy.
9. Contact
If you have any questions, comments, or complaints about this privacy policy, please contact us in the following ways:
- Live Chat: Support available in Bengali 24/7
- Email: [email protected]
Our privacy team will respond to your message as quickly as possible after receiving it. okbeet is always committed to ensuring the protection and privacy of your information.